Workflow diagnostics, led by experience
Why does your business feel understaffed… and overstaffed at the same time?
Your people are busy, but the work isn't moving the way it should. David Carneal and the DECG team help you understand what's getting in the way, from rework and delays to broken handoffs that leave a capable team feeling stretched thin.
David Carneal · Founder
25 years in operations changes what you notice.
After 25 years in the operations trenches, David built DECG to help businesses improve the workflows their people rely on every day. He knows the way work is described in a meeting can be very different from the way it actually gets done.
He leads the diagnostic by listening to the people doing the work and tracing how it moves across teams and systems. From there, he builds a practical plan around what the business needs.
Different perspectives make the picture clearer. David works with a trusted team whose experience spans leadership, operations, and data. They help examine challenges from different angles, while your people bring the deepest knowledge of your business.
What clarity can change
The right diagnosis can change the decision.
System replacement avoided after the underlying billing workflow was examined.
See how it happened →In monthly revenue recovered after a temporary billing exception had quietly become permanent.
See how it happened →Examples from prior engagements; results depend on each organization's circumstances.
Explore all case studies →Better work starts together
Your team knows your business. We know how to follow the work.
Your people know the customers, the constraints, and what it takes to get the job done. We listen, trace the handoffs, and find where time and effort are being lost.
Together, we shape cleaner workflows around what your business actually needs.
The DECG roadmap
A plan to make the invisible visible.
We start with the work itself, show what the friction costs, and prioritize the changes worth making. The five stages give you a clear route from questions to action.
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Baseline & alignment
Understand the goals and how work happens today.
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Diagnostic investigation
Follow the handoffs, systems, and workarounds.
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Analysis & findings
See where time, capacity, and value are lost.
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Efficiency Blueprint
Prioritize improvements that fit the business.
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Implementation advisory
Get support putting the plan into practice, if needed.
Start with a conversation
Let's talk about what's
slowing your team down.
You don't need to have diagnosed it. Tell us what you're seeing, and we'll figure out whether a closer look makes sense.
Schedule a discovery call →If a Workflow Investigation finds no friction, we return your investment. That's our written guarantee.